Cancellation and Refund Policy
All Cancellation and Amendment Requests must be made using the "My Account" facility on the ParkEU.com website or by emailing admin@ParkEU.com. Cancellation or Amendment Requests made verbally, over the telephone or directly to car park operators will not be actioned. Cancellation Requests made using the My Account facility are actioned automatically and the Cancellation Notice Period (defined as the time between your arrival date/time and the time ParkEU.com is aware of your cancellation) is calculated from when the Cancellation Request is made using My Account. Cancellation Requests made by email will be actioned during office hours and the Cancellation Notice Period is calculated from when ParkEU.com processes the Cancellation Request. You are therefore advised to carry out Cancellations Requests using My Account. Any amendments are liable to a €2 amendment charge.
Cancellation Notice Period if booking has been upgraded to Flexi Booking:
- Less than 24 hours before the arrival date/time: No refund
- More than 24 hours before the arrival date/time: Full refund
Cancellation Notice Period if booking has not been upgraded to a Flexi Booking:
- Less than 72 hours before the arrival date/time : No refund
- More than 72 hours before the arrival date/time : Full refund less a Cancellation Charge
The Cancellation Charge is set at €6 or the deposit that you have paid, whichever is less.
Please note that these common examples will not be refunded:
Flight changes including cancelled flights
: No Refund. It is the customer’s responsibility to be informed of flight changes and adjust their timetable accordingly, informing ParkEU.com of any relevant changes. If your flight is cancelled ParkEU.com is not responsible and you will not be entitled to a refund. We will endeavour to change your parking dates if your flight is rescheduled but are not required to do so and it will be dependent on availability.
Missed shuttle/courtesy bus
: No Refund. Shuttle bus timetables are available on the ParkEU.com website and on booking vouchers, it is the customer’s responsibility to be aware of shuttle bus operating hours and any scheduled departure times.
In the event of customers parking at another car park due to late arrival
: No Refund
In the event of customers parking at another car park due to not finding the booked car park: No Refund. Directions are included in customers' booking vouchers and are readily available from ParkEU.com. It is the customer's responsibility to ensure they have their booking voucher and direction details with them when they travel.
Lack of booking voucher
: No Refund. Booking vouchers are sent out automatically by email and SMS. It is the customer’s responsibility to contact ParkEU.com to ensure they obtain the relevant details should their booking voucher fail to be delivered.
Unused parking days
: No refund available for unused or part stays.
ParkEU.com - Terms & Conditions of Booking
PLEASE NOTE: Most car parks listed on this website are outside airport grounds and ParkEU.com will not refund any bookings based on claims that this information is not readily available.
ParkEU.com acts as a booking agent only and therefore all responsibility and liability for all vehicles lie with the car park, hotel or meet and greet service reserved.
1. Prices and Charges: ParkEU.com continually reviews products listed and their prices to offer the best value for money. Prices can go up as well as down due to seasonal special offers. All prices shown are for pre-booking online and include VAT at the current rate unless otherwise indicated. There are no payment charges regardless of the method of payment used.
2. Booking and Cancellation Procedures
2.1 Bookings made through the ParkEU.com website generate booking vouchers automatically up on completion of payment. A booking however is not a guaranteed place. We may cancel a booking if the car park/hotel/meet and greet service advise that they are no able to fulfil this booking. A full refund will be given in this circumstance.
2.2 Directions and parking procedures: Please make sure you have directions to the car park or instructions for the service you have booked, as well as the operator’s telephone number, and details of the entry and exit procedures. It is your responsibility to obtain valid directions before departing - any missed bookings, flights or other problems arising from your failure to obtain valid directions will not be refunded by ParkEU.com.
2.3 If you are charged a higher price than that confirmed on your booking voucher by the car park because you do not follow the correct entry or exit procedures or do not present your booking voucher, ParkEU.com will not be able to obtain refunds on your behalf.
2.4 Transfers to and from the airport may be included in the ParkEU.com prices but please check the car park details listed on the website or contact ParkEU.com before placing your booking to confirm this.
2.5 A minimum stay applies at some car parks. Should you wish to stay for fewer days, you can, but the cost of the minimum duration is payable. Any prices quoted will include the minimum stay charge.
2.6 Daily prices may vary according to the date, length of stay, arrival time and departure time.
2.7 Car Keys: For all Meet & Greet options and some Park and Fly operators you must leave your car keys with operator staff. It will state on your booking voucher and the website for any park and fly option that requires this.
2.8 All parking is subject to the terms and conditions of the individual car park. It is your responsibility to request the car park’s terms and conditions upon arrival.
2.9 Meet and Greet Bookings: Any input errors resulting in company drivers being kept waiting or late arrivals by clients may result in an administration charge, payable to the driver immediately.
2.10 Moving and Relocation of Vehicles: Certain car parks will need to valet park your car. You must ensure that, before leaving your vehicle with the parking provider that it is in a roadworthy condition, taxed and holds a current, relevant vehicle test certificate if applicable. The parking provider reserves the right to move your vehicle within or outside the car park by driving or otherwise to such extent as the parking provider, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left in the vehicle at the time of handing it over to the parking provider’s driver. It will be necessary in these circumstances for the operator’s driver to have the right to drive or otherwise take the vehicle on the public highway. The operator’s drivers should be fully insured by the operator for this purpose but the customer should verify this themselves.
2.11 High-sided or unusually wide vehicles: Not all car parks can accommodate oversize vehicles, vans, campervans etc. or there may be an extra charge. Please check with ParkEU.com before booking.
2.12 Arrival Times: We request customers ensure they arrive at the car park with plenty of time to achieve their flight check-in.
2.13 Complaints, Accidents, Theft, Claims: All cars are parked at the customer’s risk. In the event of any complaint, claim or dispute (e.g. if your vehicle should suffer damage whilst left with a parking provider or should you lose the vehicle or any of your possessions from the vehicle whilst it is left with a parking provider), the customer must deal directly with the parking provider booked. Under no circumstances does ParkEU.com take any responsibility for such an event.
Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the car park operator. We will on request provide contact details for the operator.
This does not affect your statutory rights as a consumer.
3. Links to other websites
Our website contains hyperlinks to websites operated by third parties. ParkEU.com does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. ParkEU.com is not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by ParkEU.com. Inclusion of any linked website on our site does not imply or constitute approval or endorsement of the linked website by ParkEU.com. If you decide to leave our web site to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. ParkEU.com is not responsible for information provided by you to third parties.
4. Copyright and Trademark Notices
All contents of this website are: Copyright © 2008-2011 Parking.Aero Limited All rights reserved. Other product and company names mentioned herein may be the trademarks of their respective owners. Images on this site are incorporated for viewing purposes only and may not be saved or downloaded in any format.
5. Liability Disclaimer
The information, software, products, and services published on this web site may include inaccuracies or typographical errors. In particular, ParkEU.com do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, parking and other travel products displayed on this website (including, without limitation, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Any ratings displayed on this website are intended as only general guidelines, and ParkEU.com do not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. ParkEU.com and/or its respective suppliers may make improvements and/or changes on this website at any time. ParkEU.com and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this web site for any purpose and the inclusion or offering for sale of any products or services on this web site does not constitute any endorsement or recommendation of such products or services by ParkEU.com. ParkEU.com, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, software, products, and services, including all implied warranties, and conditions, of suitable quality, fitness for a particular purpose, title, and non infringement. The suppliers providing services for ParkEU.com are independent companies and not agents or employees of ParkEU.com. ParkEU.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
ParkEU.com has no liability and will make no refund in the event of strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event ParkEU.com, or its suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web site, or otherwise arising out of the use of this web site, (including, but not limited to loss of use, data, profits, savings or opportunities), whether based on contract, strict liability or otherwise, even if ParkEU.com and/or any of their suppliers have been advised of the possibility of damages. ParkEU.com and/or its respective suppliers shall be liable for direct loss arising out of the use of this web site, whether based on contract strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. These terms and conditions and foregoing liability disclaimer, do not affect your statutory rights as a consumer.
6. Indemnification
You agree to defend and indemnify ParkEU.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(a) your breach of these terms, conditions and notices or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this web site.
7. No Unlawful or Prohibited use
As a condition of your use of this Web site, you warrant to ParkEU.com, that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. ParkEU.com is a trading style of Parking.Aero Limited.